Privacy policy

Draft for legal review. The business owner's legal name, address and ICO registration status (if applicable) must be added before launch.

Who we are

Alexander's Air Conditioning ("we", "us") is the data controller for personal information collected through this website.

What we collect

When you submit an enquiry we collect the details you provide: name, telephone number, email address (main form), postcode, property type, service required, preferred contact method and your message. We also record which page the enquiry came from and a one-way hashed version of your IP address, used only to prevent spam and abuse.

Why we use it

To respond to your enquiry and arrange consultations, surveys and quotations (legitimate interests / steps prior to a contract).
To protect the website from spam and misuse (legitimate interests).

We do not sell your information or use it for marketing without your separate consent.

Where it is stored

Enquiries are stored securely by our hosting and database provider. Access is restricted to authorised staff.

How long we keep it

Retention period to be confirmed by the business. We will keep enquiry information only as long as necessary.

Your rights

You have rights under UK GDPR to access, correct, erase or restrict use of your personal data, and to object to processing. You may complain to the Information Commissioner's Office (ico.org.uk).

Contact

Contact details for privacy requests to be added by the business.